Privacy Policy

At The English Masterclass, we are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and protect our customers' personal data.

1. Data Controller
The English Masterclass is the data controller responsible for processing your personal data. The English Masterclass is a registered sole proprietorship in Austria.

2. Information we collect
We may collect and process the following categories of personal data:
• Contact information: Name of individual or company, email address, telephone number, address.
• Billing information: Billing address, payment details.
• Session information: language learning objectives, session notes, progress reports.
• Technical information: IP address, browser type, device information.
• Communication history: Records of communication between you and us.

3. How we use your information
We use your personal data for the following purposes:
• Provision of language teaching services: To offer personalized language lessons tailored to your needs.
• Communication: To communicate with you about your lessons, updates, and support.
• Billing and payments: To process payments and manage billing requests.
• Improving our services: To analyze usage trends and improve the quality of our teaching services.
• Compliance with legal regulations: To meet legal obligations and enforce our terms and policies.

4. Data Sharing and Disclosure
We may share your personal data with the following third parties:
• Coaches: To facilitate language lessons.
• Service providers: To provide necessary services such as payment processing and technical support.
• Authorities: When required by law or in response to legal proceedings.

5. Data retention
We will retain your personal data for as long as necessary to fulfill the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

6. Your rights
You have the following rights regarding your personal data:
• Right to information: You can request access to your personal data and information about how it is processed.
• Right to rectification: You can request the correction of inaccurate or incomplete personal data.
• Right to erasure: You can request the erasure of your personal data under certain circumstances.
• Right to restriction of processing: Under certain circumstances, you can request the restriction of the processing of your personal data.

7. Contact us
If you have any questions or concerns about our privacy practices or your personal data, please contact us at office@theenglishmasterclass.com

8. Changes to this Privacy Policy
We may update this privacy policy from time to time. You can always find the latest version of this policy at theenglishmasterclass.com

Last updated on September 20, 2024